What is the Elite Player Program?

The Elite Player Program is a premium rewards system designed to recognise and reward our most valued players with exclusive cosmetics, ...

How is my Elite Tier decided?

Your Elite Tier is based on Elite Points earned in the previous month.* 1 Elite Point = $1 spent in the game during that month* Your tier is...

What are the Elite Tiers and their requirements?

Bellow are the tiers:Tier 1:  250–500 Elite PointsTier 2:  500–1,000 Elite PointsTier 3:  1000+ Elite PointsEach tier unlocks...

How long are Elite rewards and perks valid?

All Elite rewards and perks are valid for one month only, based on your active tier for that month.At the start of the next month, tiers and...

What benefits do Elite players receive?

Elite players will receive:* Exclusive Elite profile frames* Exclusive Elite dice* Access to legacy cosmetics* Priority support via a Relati...

Can I purchase old cosmetics that are no longer in the store?

Yes, eligible Elite players can purchase select discontinued cosmetics, such as:* Dice* Frames* Boards* TokensAvailability and limits depend...

Can I gift cosmetics to my friends?

Yes. Elite players can gift cosmetics to friends by:* Purchasing the item via the webstore* Sharing the friend’s Player ID with your Relatio...

Where do I purchase Elite packs and cosmetics?

All Elite purchases are made via the Official Webstore.You can use the provided link or contact your Relationship Manager for help.

What are the monthly cosmetic limits?

Limits depend on your tier and apply per month:* Higher tiers allow more purchases and gifting* Limits apply per Player ID and reset monthly

What items cannot be purchased?

The following items are not available for purchase:* Event or Chest Dice* Leaderboard Frames

What is the webstore bonus?

Elite players receive a 5% bonus in gems on webstore purchases. Upon purchasing, the bonus is credited automatically.

How do I become an Elite player?

Players can become Elite members by purchasing an eligible Elite package or by meeting the program requirements shared by the Relationship M...

How long does Elite status remain active?

Elite status validity depends on the package or tier purchased. Your Relationship Manager can help you with renewal details and validity dur...

How long does it take to receive gifted cosmetics or passes?

Once the purchase is confirmed, gifted items are usually delivered within the communicated processing timeline. In rare cases, delays may oc...

Can I refund or cancel Elite purchases?

Elite purchases, gifted items and cosmetics are generally non-refundable once processed successfully.

How can I check my Elite Points?

You can check your Elite Points directly from the Elite section/profile in-game. If the points are not visible or updated, please contact yo...

When are Elite Points updated?

Elite Points are updated periodically based on eligible in-game purchases and activities. In some cases, updates may take a short time to re...

Are Elite rewards transferable?

Elite rewards, perks and benefits are linked to the eligible player account and are generally non-transferable unless specifically mentioned...

What happens if I miss a month of activity?

Elite status and rewards depend on monthly activity and point eligibility. Reduced activity may affect your tier in the following cycle.

Who can I contact for Elite Program support?

For assistance related to Elite tiers, rewards, purchases, or benefits, please contact your assigned Relationship Manager .